Cant login to your Comcast account? Need to pay your bill online but cant get access? Pissed at Comcast again?
Well I had the exact same problem recently so I thought I would post the solution that I found. After being completely stumped by Comcast’s lack of communication about changing their account login process I had to call them to find out what happened.
I called Comcast and got in touch with the Billing department. Thats usually the best place to start the search and I was transferred around a few times before I got a hold of someone that could help (thats usually the norm when contacting Comcast in my experience). Well I chatted with the representative and found out that they are attempting to streamline the process into one area on http://www.comcast.net. But the problem with this was that they got rid of the use of the old emails used by customers to login to their account. Once I contacted Comcast they were able to give me the username/email that I will now use and I also had to reset my password with them.
Now I really cant say if Comcast contacted their customers that use their web email services with this change, or if Comcast webmail customers had to change their email or username but for everyone else it has just been a pain in the butt. I hope this helps someone fix their problem so they are able to pay their bill online and on time like I did. Let me know if anyone has any other updates about this change. Good luck!